Chatbots are tools based on artificial intelligence, capable of processing a large volume of information quickly. Chatbot comes from the combination of “chat” and “bot” which is robot. It is a digital solution that simulates a human attendant. Usually the chatbot is deployed with the aim of automating the answers to common questions – those questions that are asked over and over again by several people. The big challenge is to answer the questions in such a way that people have the impression that they are talking to someone else and not a computer.
Conversation flows can be developed based on business need or according to what customers are looking for.
The communication process will become increasingly agile and qualified and the attendant does not need to deal with repetitive processes.
While employees rest, the chatbot is active 24 hours a day solving the problems of people who take advantage of alternative hours to search for solutions on the internet.
In addition to interacting, generating leads scheduling, attending, guiding the lead, the chatbot can serve several customers at the same time.
Chatbot optimizes repetitive processes, reduces waiting time, helps the customer's purchase journey, among many other advantages.
SACs are the ones that use chatbots the most, mainly for initial questions or very common doubts. After all, most customer support services have repetitive queries and these processes can be automated with artificial intelligence. However, it is worth remembering that in more complex cases, the presence of an employee is essential, completing the service. However, this employee will certainly spend less time, as most of the questions were answered by the chatbot.
Within the marketing area, chatbots are very important, especially if you work with an inbound marketing or content marketing strategy. Bots can entertain your audience and provide a lot of content for these just getting to know your business or your niche, interacting with them in a completely different way.
Your customers or leads don’t always want to install an app in order to talk to your business. Chatbot are an alternative, functioning as a true relationship channel taking advantage of chat applications that users already have, such as Facebook messenger, telegram, Gtalk and so on. Plus, you shorten the learning curve. In other words, as people already know these applications, the chances of them interacting with your robot increase, improving the technology's usability.
Internal communication can also be favored with chatbot. All you have to do is create robots with restricted access to teams and integrate them with software for exchanging messages between closed groups, for example Slack, in this case you can either create conversations between people, or use the chatbot to send automatic responses or specific data, improving communication between your teams, especially for those working with freelancers or remotes.
Natura developed a chatbot to increase sales through Facebook and created a program focused on the future and current resellers and localiza hertz allows you to rent a vehicle through its own fan page on Facebook. As you have seen, there are countless possibilities to use a chatbot in your business. The important thing is to define very well what will be the objective with the use of this technology and think about what kind of chatbot you should invest.
Desde o período de orçamentos a Flexpoint sempre me manteve bem informada e deu todo auxílio que eu precisava. Fiquei satisfeita com o site que eles fizeram e toda alteração ou necessidade de informação que busco sou muito bem auxiliada. Ótima empresa, serviço bem feito e confiável. Indico os serviços sempre!
Very good and serious company, always quick support!
Com profissionalismo e competência, a Flexpoint nos trouxe uma reestruturação completa tanto em nosso website como em sistema para gerenciamento administrativo. Super recomendo! Eliemar e Rafael são ótimos profissionais e vieram mesmo para somar!
Flexpoint is a company that I classify as excellent, from the budgeting process, proposals, website closing, everything was excellent and continues to be. My website is impeccable, beautiful, everything just the way I always dreamed. I want to take this opportunity and highlight here, the employee Julia Barcellos, who helped me throughout the entire process of creating the website. She was and is fantastic! My word come down to gratitude and satisfaction for having chosen Flexpoint. Thank you very much.
At first, I just wanted to have a Solar Energy website to gain more confidence from my customers, but when I found the Flexpoint team, I was sure they were qualified to go beyond the basics. It was then that I presented my dreams, full of ideas and challenges. So, the very attentive team brought this dream to reality with great skill and speed.
They are very attentive and helpful. Excellent professionals. 👏🏼👏🏼👏🏼👏🏼 I Highly recommend it!!!
The Company Acted impeccably from the first contact with the customer. I sent quote request to several companies and flex was the first to respond. The deadlines passed during the negotiation were responsible and realistic, being fully met. The quality of the work performed met our expectations. Despite the distance, as my company is based in Lisbon, there was no communication difficulty. We will definitely work on other projects.
Flexpoint was instrumental in creating a new company in our group. We had several challenges and difficulties even to understand the new process, but Eliemar was always willing to make the necessary adjustments for the platform to work properly, best of all: always respecting deadlines. That`s why it became out main provider of website and platform development. Top 10 Company!
100% service. Met the deadlines as agreed. Congratulations to the whole team.
The Service is very personalized. Work has Surpassed my expectations, a light and responsive website that suits both the mobile and desktop, I Will indicate for sure.
It is the stage of knowledge, where the first contact takes place.
After evaluating the customer's needs, we send the proposal.
That’s when project execution starts.
Moment when designers start creating the prototype.
Presentation of prototype for the customer analysis.
The Project's programming begins, transforming it into a web page.
Start of inclusion of copies and images, as well as testing.
With everything ready, its time to launch the project and put it online!
Creation of high performance websites optimized for search engines.Learn more about website
It's time for your business to break down geographic barriers. Sales throughout US!Learn more about ecommerce
Development of bespoke web systems to organize your company`s information and day-to-day tasks.Learn more about webapps